I have a friend who loves Wal-Mart. Interesting enough this friend also loves Carmen and should most definitely seek professional help. Now me, I loathe Wal-Mart, however, just like the rest of us I end up there. I guess only people from Georgia can be devoted to a store that sells Larry The Cable Guy “Git-R-Done” Boxer Shorts.

Every time I walk into Wal-Mart I text this friend reminding him of how much I dislike Wal-Mart. Being the nice guy I am I want to make sure he has not forgotten! Today while shopping at you know where, right after I hit send on my phone, and to my surprise, the check out clerk was not only able to formulate a sentence; he went out of his way to be nice. Lately Wal-Mart must be having serious customer service issues because at the check out, when you go to swipe your card, the first thing you read is “did the cashier greet you today?” I wonder what happens to an employee when they receive an usual amount of “no” answers. Electric shock? Wouldn’t that be awesome watching the Wal-Mart clerk receiving a large electric shock if they forgot to say hello? Anyway, this kid even went as far as walking around to my side and placing the bags in my cart. I could not believe it! Out of all the times I have shopped at Wal-Mart this is the only first-rate customer service I have ever received.

My new favorite blog (sorry Seth) is Swerve at LifeChurch.tv. This week they are posting a series on customer service that I believe every church worker should read. No, everyone should read!

Since I am on this topic let me say how impressed I am with Amazon.com. I love it so much I hate it. They make it so easy that I am going broke. Their online experience is the best and anyone doing ecommerce should follow the Amazon.com model. Have you ever had to contact their customer service? Today trying to speak to someone is almost impossible so when I clicked on their contact page; and it said input your number and that Amazon will call me I was skeptical. Really skeptical! To my surprise they call back right away – even at work! Each time was a great experience.

When I took some college television classes my professor, Rolf Mendez, taught us that TV was all customer service. Truth is, everything is customer service. Good people skills are priceless, and making other people feel good about themselves is truly a gift that more people need to learn.

Ahhhh no more pressure – I made a post. This blogging stuff is work. Now that I know I am visited daily by the Official Society of Bolivian Malamute Hunters I can feel the pressure. Well, I’ll do my best but if I happen to miss a day just remember my new tag line; “don’t let the first layer fool you – the good stuff’s at the bottom!” There are a lot of great posts to keep you busy. In fact I am rather fond of a few I wrote in July after my return from Los Angeles.

While writing this post I found some great Wal-Mart hater sites that I wanted to link to however, the content was a little questionable. Also, I cannot believe I looked up Carman on the internet. It must be the lack of smog is getting to me! HELP!

Hugs,

This entry was posted on Wednesday, August 29th, 2007 at 12:50 am and is filed under Blogs, Community, Customer Service, Just Me, Learning, Life's Lessons, Marketing, My Big Mouth. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.